Return policy

We got your back

At Elegantcy, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a hassle-free return policy.

Returns

You may return any item within 30 days of purchase for a full refund or exchange. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Process

To initiate a return, please email us from contact page with your order number and reason for return. Our customer service team will provide you with a return shipping label and other instructions.

Refunds

Once we receive your return, we will inspect the item and process your refund or exchange. Refunds will be issued to the original payment method. Please allow 5-7 business days for your refund to be processed.

Exchanges

If you wish to exchange your item for a different size or color, please indicate that in your return request email. We will ship the new item to you once we receive the original item back.

Shipping Costs

The cost of return shipping will be deducted from your refund. If you received a defective or incorrect item, we will cover the cost of return shipping.

Non-Returnable Items

The following items are non-returnable:

Gift cards

Personalized or custom-made items
Clearance items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide you with a replacement or refund at no additional cost.

Cancellation

If you wish to cancel your order, please contact us as soon as possible. We will do our best to cancel your order before it ships. If your order has already shipped, you will need to initiate a return.

Exceptions to our Return Policy

There are certain circumstances in which we may not be able to accept returns or offer refunds:

If the item is not in its original condition or packaging
If the item is damaged or shows signs of use
If the item has been personalized or customized to your specifications
If the item was purchased more than 30 days ago

Contact Us

If you have any questions about our return policy, please contact us. We are here to assist you and ensure your complete satisfaction.