Frequently Asked Questions

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Service

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Elegantcy It’s an online store that sells a variety of high-quality and luxury products related to elegance, including clothing, accessories, home decoration, electronic and more.

Yes, We takes the security of our customers information very seriously. The website uses SSL encryption to protect your personal and payment information, and all transactions are processed securely.

Yes, we offers promotions and discounts throughout the year, especially during holidays and special events. Customers can sign up for their newsletter or follow their social media accounts to stay updated on current promotions.

You can contact our customer service from our contact page chat. The customer service team is available to assist you with any questions or concerns you may have about your order.

To make a order, you simply browse the products on our Shop, select the item(s) you wish to purchase, add them to your cart, and proceed to checkout.

Unfortunately, we are unable to make changes to an order once it has been placed. However, if you need to cancel an order, please contact us as soon as possible.

You will receive an email confirmation once your order has been processed and shipped.

If you receive a damaged or defective item, please contact us as soon as possible so we can assist you with a return or exchange.

You can pay for your order using a variety of payment methods, including cash on delivery, credit/debit card, PayPal, or Apple Pay.

You can cancel your order within 24 hours of placing it. After 24 hours, the order may already be in the process of being shipped and cannot be canceled.

Yes, we provide tracking information for all orders. You can track your order by logging into your account on our website or by using the tracking information provided in your shipping confirmation email.

Shipping times vary depending on your location and the item(s) you have purchased. Generally, orders are processed within 1-2 business days, and shipping can take anywhere from 2-10 business days, depending on your location.

No, we offers shipping only to morocco for all city from Tangier to Güera. Shipping fees and delivery times vary depending on the destination.

If you need international shipping you can check our global website at elegantcy.com

Yes, we offer free standard shipping on all orders within Morocco that meet the minimum purchase requirement.

Yes, we provide tracking information for all orders, including those shipped with free shipping.

If you need to return an item, you will be responsible for the return shipping cost. We will provide a return shipping label for a fee if requested.

The free shipping offer applies to most products on our website, but some exclusions may apply. These exclusions will be clearly stated on the product page.

7-day return policy. If you are not satisfied with your purchase for any reason, you can return it within 7 days of the delivery date for a full refund or exchange. Some items may be subject to additional restrictions or fees, so be sure to check the product page and return policy before making your purchase.

Please contact us at contact page to initiate a return. We will provide you with instructions on how to proceed with the return process.

If you are returning an item due to a defect or error on our part, we will cover the cost of return shipping. If you are returning an item for any other reason, you will be responsible for the cost of return shipping.

Once we receive your return, it may take up to 5-7 business days to process your refund.

Yes, some items are not eligible for return, such as personalized or custom-made items, gift cards, and clearance items. These items will be clearly marked as non-returnable on the product page.

If you receive a damaged or defective item, please contact us as soon as possible so we can assist you with a return or exchange.

You can create an account by clicking on the “Sign In” button on the top right corner of our website and then clicking on “Create Account”. You will need to provide your name, email address, and a password to create an account.

You can log in to your account by clicking on the “Sign In” button on the top right corner of our website and entering your email address and password.

With your account, you can view your order history, save your shipping and billing information for future orders.

You can update your account information by logging in to your account and clicking on the “Account Information” tab. From there, you can update your name, email address, and password.

You can change your password by logging in to your account and clicking on the “Account Information” tab. From there, you can click on the “Change Password” button and enter your new password.

If you forget your password, you can click on the “Forgot Your Password?” link on the login page and follow the prompts to reset your password.

Yes, we take the security of our customers’ information seriously and use industry-standard security measures to protect your account information. However, we recommend that you choose a strong password and never share it with anyone.

No, you can check out as a guest. However, creating an account will allow you to save your shipping and billing information for future orders and to view your order history.

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